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A customer asking you to join their slack seems like an outrageous ask on the face of it. Every slack channel joined is a fairly heavy additional burden. I'd sa

A customer asking you to join their slack seems like an outrageous ask on the face of it. Every slack channel joined is a fairly heavy additional burden. I'd say "no" as well.

mrbbk 1y ago
You'd be surprised how common of a request it is!
- JohnFen 1y ago
  That's amazing. I've yet to get that request (I get the opposite -- customers wanting to join my slack channel -- which makes more sense to me).
  - mrbbk 1y ago
    If you run a digital product, having a Slack/Discord is a good way to let people get help, it makes a lot more sense.