7 ms·
Please stop asking me to provide feedback #8036
- redwood 1y agoFunny.. you're giving some feedback right there
- mreome 1y agoThere's a fundamental difference between just providing/using a mechanism for user feedback, and interrupting someone's workflow with frequent unsolicited nagging requests for feedback.
- lokar 1y agoNo current employee of a corporation can promise that data collected today will not in the future be used for any particular purpose. It's simply not up to them, and companies change massively over time. Get it in an air-tight legal agreement with some kind of audit provision, actual enforcement and penalties, or don't give out data you care about.
- astrange 1y ago> No current employee of a corporation can promise that data collected today will not in the future be used for any particular purpose. Yes they can, because data privacy laws forbid collecting data for one purpose and then using it for new ones without notice or consent.
- jzb 1y agoThis means that, possibly, I can sue if my data is misused: it does not prevent its misuse. It doesn’t offer any protection if the law changes, or any real protection against constant TOS changes, etc.
- o11c 1y agoThat would be meaningful if there were ever any enforcement.
- astrange 1y agohttps://cppa.ca.gov/announcements/ https://cppa.ca.gov/announcements/ And of course the EU does nothing but fine tech companies bazillions of euros for GDPR violations.
- TylerE 1y agoIf they keep having to do it the fines are obviously not high enough.
- astrange 1y agoHaving to do it? Why would they want to stop?
- TylerE 1y agoThe entire point of laws and fines is to get bad actors to NOT DO THE THING IN THE FIRST PLACE. That is literally the entire point of the exercise.
- astrange 1y agoThe point of the EU's tech laws is to find American companies violating them so they can charge them big fines. They're not going to be satisfied, they just want to fine them. This is called protectionism. But it does lead to privacy protections. (This is similar to how Americans have a religious belief that "regulations are written in blood" and so think it's immoral to ever undo any safety regulation; as a result their building code bans anything anyone has ever thought was bad with not a moment spared for cost-benefit analysis.)
- piva00 1y agoThe fines keep increasing for repeated violators, up to 4% of global revenue. The idea is to force companies to change behaviour, the fines getting larger is the mechanism for it, they might not be high enough yet but keep violating the law and it will definitely be high.
- stevage 1y agoDo you honestly expect a company like Anthropic to take data privacy laws seriously? I do not.
- astrange 1y agoHave you seen GDPR penalties? It's like they fine you 300% of your revenue and then have all your children executed by firing squad. Anthropic in particular is a PBC founded by weenies who thought the other labs weren't being safe enough. I believe up until a few months ago they never used any user data for training, even if you opted in.
- hulitu 1y ago> Have you seen GDPR penalties? No, i would have love to see them (Hello Microsoft, Google) but, no.
- astrange 1y agoGoogle has been fined ~$180 million so far. https://en.wikipedia.org/wiki/GDPR_fines_and_notices#Fines_and_notices https://en.wikipedia.org/wiki/GDPR_fines_and_notices#Fines_a... Plus this $377 million one. https://www.cnil.fr/en/cookie-regulation-cnil-continuing-action-plan-initiated-2019-and-has-imposed-two-fines-shein-and https://www.cnil.fr/en/cookie-regulation-cnil-continuing-act...
- quickthrowman 1y agoAnd we can be 100% certain your data is safe because nobody ever breaks the law. /s How would you even know your data is being used in a way you didn’t authorize?
- array_key_first 1y agoDepends on where you are. In the US, privacy policies change every week. And they don't gather consent - they just say "you're using our thing? Okay you consent". They'll send you an email with their new privacy policy. Which you don't read, because it's awful to read. And even if you do read it, it doesn't matter, because it's completely fake. The policy doesn't tell you how they actually use your data. It just says they can use any data for any purpose.
- SoftTalker 1y agoAlso, and to generalize: Stop asking me about accepting cookies. Stop asking me to subscribe to your email list Stop asking me to review my last purchase. Stop telling me I need to subscribe to view this content. Stop asking for my phone number Stop asking for my income If I want to do or tell you any of these things I will initiate that myself.
- delaminator 1y agoPlease rate your delivery
- rkomorn 1y agoYou forgot about websites wanting you to enable desktop notifications. That's always a nice one.
- cloudfudge 1y agoHas anyone in the history of mankind ever clicked "yes" to a website enabling desktop notifications? I feel like browsers should just adopt an "automatically say no to this bs" setting.
- rkomorn 1y agoYes, for things I care(d) about (eg google mail/calendar, FB Messenger / WhatsApp web, etc). The problem is I'm pretty any one of us has (at most) 2-3 sites we actually want notifications from, and dozens asking.
- cloudfudge 1y agoMaybe I'm odd, but even for stuff I use like gmail, desktop notifications have always been a hard no for me. But those examples at least make sense. It's absolutely baffling to me that anyone would allow it for something like CNN, or basically 99% of websites.
- fallinghawks 1y ago
- deleted 1y ago[deleted]
- throwaway2027 1y agoYou're the human feedback in the RLHF part of Reinforcement learning human feedback. You're also their paypig for their $200 Max plan which you also get limited on. You're also their free advertisement, keep at it. I can't wait for the open-source alternatives to catch up if ever.
- mystraline 1y agoI already got that up and running. Vscodium, and Claude replacement. And its abliterated to boot, so no censorship and garbage.
- brcmthrowaway 1y agoWhat model?
- mystraline 1y agohuggingface.co/DavidAU/Openai_gpt-oss-20b-CODER-NEO-CODE-DI-MATRIX-GGUF
- bcherny 1y agoBoris from the Claude Code team here. We actually don't train on this survey data. It's just for vibes so we can make sure people are having a good experience. See https://code.claude.com/docs/en/data-usage#session-quality-surveys https://code.claude.com/docs/en/data-usage#session-quality-s...
- tharkun__ 1y agoNow think about this from a user's perspective: We asked for Claude coz we really wanted it (as devs). Our security and legal guys evaluated it and the data usage agreements and such, which took ages and they stated that we can use it as long as we never never ever give any kind of bug report or feedback because that might retain data. This was all prior to this new feedback prompt being added to Claude Code. We were happy. We could use Claude Code, finally! Then suddenly, about once per day we are getting these prompts and there is NO option to disable them. The prompt just randomly appears. I might be typing part of my next prompt, which can very definitely include numbers from 1 upwards, e.g. because I'm making a todo list and boom I've given feedback. I've inadvertently done the thing we were never never ever supposed to do. Do you really think our first thought is to double check if maybe the data usage agreement has been changed / hopefully says that this particular random new survey thing is somehow not included in "feedback"? No, we panic and are mad at Claude Code/Anthropic. Heck if you noticed that you inadvertently gave feedback you might make a disclosure to the security team that will now go and evaluate how bad this was. Hopefully they'd then find your updated data usage agreement. It would have been so easy to just include an option to opt out, which just set the equivalent of the env var you now provide into the settings itself. In fact, I see the first comment a few days after the bug was filed already asked for that and was thumbs'd up by many people. And you ignored it and all we got was a manual env var or settings entry that we also need to first find out even exists.
- nojs 1y agoThis nag often comes up at the very beginning of a session, before you could realistically evaluate whatever A/B test they’re running with any accuracy. I hope they’re not taking the data too seriously.
- bcherny 1y agoThis was a bug, should be fixed as of a few days ago.
- timenotwasted 1y agoDespite what they say in that GH comment that it was reduced by 10x my anecdata is that it has been hyper-aggressive in the last few days. I had it popup twice during a single context window session. It makes me feel like they are really concerned about model regressions and in turn their lack of confidence makes me really not confident about what's going on behind the scenes.
- bcherny 1y agoCan you confirm you're on the latest version? You should not be seeing it more than once every few days.
- timenotwasted 1y agoClaude Code v2.0.35 — No exaggeration I've had it popup 4x today already.
- cloudfudge 1y agoYes but imagine they hadn't applied this "fix." It could have been 40x. :P
- antipaul 1y ago"To permanently turn off the feedback survey for yourself, set `CLAUDE_CODE_DISABLE_FEEDBACK_SURVEY=1`" Per recent comment from Anthropic at https://github.com/anthropics/claude-code/issues/8036#issuecomment-3499676586 https://github.com/anthropics/claude-code/issues/8036#issuec...
- nszceta 1y agoThere is already ~/.claude/settings.json What is going on over there at Anthropic?
- throwaway2027 1y agoDogfooding
- bcherny 1y agoBoris from the Claude Code team here. You can set CLAUDE_CODE_DISABLE_FEEDBACK_SURVEY either in your env, or in your settings.json. Either one works.
- gwbas1c 1y agoI've definitely responded with prompts for feedback with "Stop nagging me for feedback all the time. I just want to (do what the app is for) without interruption." It's kind of shocking how some people just don't get how insanely insulting it is for an application to constantly ask for feedback.
- rkomorn 1y agoOn top of that, they also don't seem to realize that they're one of now many apps also asking you for feedback. If it was just one app every now and then. But instead it's (nearly) everything you buy, every restaurant you go to, every app you use, every doctor you see, every hotel you stay at, etc.
- reaperducer 1y agoOn top of that, they also don't seem to realize that they're one of now many apps also asking you for feedback. It's like when a guy on the street asks you for money. Like you haven't already been asked by everyone else on the block, including the guy standing right next to him.
- rkomorn 1y agoTBH, at this point, I find the guys on the street less annoying.
- wat10000 1y agoIt’s not that they don’t realize, they just don’t care. The people making the decision to throw up a feedback request have nothing to gain from not doing it. I’m sure they get bombarded too and they don’t like it either, but the fact that it’s pervasive is all the more reason to keep doing it, since it effectively gives them cover.
- rkomorn 1y agoYeah, I know. I was being "generous" in my criticism.
- diffie 1y agoI had one of these pop up in Android Auto earlier while I was driving. I'd used the Google voice assistant to change the destination I was navigating to, and a few seconds it threw a feedback popup over the top of the map, obscuring the name and distance to the next junction. Very annoying and distracting, potentially unsafe since I was going around 70 mph while surprised by this. It should at least wait until I've finished my journey and parked up. Not that I'm going to bother giving ad hoc feedback then either.
- spl757 1y agoI find it a bit ironic that bcherry is clearly annoyed with the feedback he's getting when he asks for feedback.
- bcherny 1y agoHey HN, Boris from the Claude Code team here. Sharing a bit about why we have this survey, how we use it, and how to opt out of it- 1. We use session quality feedback as a signal to make sure Claude Code users are having a good time. It's helpful data for us to more quickly spot & prevent incidents like https://www.anthropic.com/engineering/a-postmortem-of-three-recent-issues https://www.anthropic.com/engineering/a-postmortem-of-three-.... There was a bug where we were showing the survey too often, which is now fixed (it was annoying and a misconfiguration on our part). 2. Giving session quality feedback is totally optional. When you provide feedback, we just collect your numerical rating and some metadata (like OS, terminal, etc.). Giving feedback doesn't cause us to log your conversation, code, or anything like that. (docs: https://code.claude.com/docs/en/data-usage#session-quality-surveys https://code.claude.com/docs/en/data-usage#session-quality-s...) 3. We don't train on quality feedback data. This is documented in the link above. 4. If you don't want to give feedback, you can permanently turn it off for yourself by setting CLAUDE_CODE_DISABLE_FEEDBACK_SURVEY=1 in your env or settings.json file. (docs: https://code.claude.com/docs/en/settings https://code.claude.com/docs/en/settings) 5. To permanently turn off the feedback survey for your whole company, set CLAUDE_CODE_DISABLE_FEEDBACK_SURVEY=1 in the settings.json checked into your codebase, or in your enterprise-managed settings.json (docs: https://code.claude.com/docs/en/settings https://code.claude.com/docs/en/settings) 6. You can also opt out of both telemetry + survey by setting CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC=1, or you can more granularly opt out with DISABLE_ERROR_REPORTING=1, DISABLE_TELEMETRY=1, etc. (also documented in the settings docs) Security and privacy are very important, and we spend a lot of time getting these right. You have full control over data usage, telemetry, and training, and these are configurable for yourself, for your codebase, and for all your employees. We offer all of these options out of the box, so you can choose the mechanism that makes the most sense for you. If there is a setting or control that is missing, or if anything is unclear from the docs, please tell us!
- deleted 1y ago[deleted]
- lancewiggs 1y ago2: is not optional as the pop-up has occurred and the interruption done, and 4-6: are not obvious nor easy for almost everyone. I recommend people always respond with the lowest possible score (1, not 0) when presented with popups like this.
- LgWoodenBadger 1y agoI have "Participate in surveys" turned off in Teams, and yet I am presented a survey to rate the Teams audio/video performance after every meeting.
- drivingmenuts 1y agoIf I'm not saying anything, it's probably OK. I'll give you feedback when that is not the case. Stop fishing for compliments.
- zrn900 1y agoAll this hassle is because you people dont just use Deepseek paid API + Cline. 128.0k context window, the joy of refactoring gigantic applications by paying only $0.05 etc. An average 128.0k context api call costs $0.0008-$0.005.