You need to be moderately technical to answer alot of the questions we were getting. In our case, the people who were good on the phone wanted to do more. They

You need to be moderately technical to answer alot of the questions we were getting. In our case, the people who were good on the phone wanted to do more. They couldn't because of the call/email volume and they ended up leaving. Again, this isn't the whole story. I'm being a little dramatic here so that the story isn't all that boring, but it's essentially what happened. It's probably a good idea for a lot of people. For me, however, it really took all the fun and all my passion out of my company.