Having a call is fine, but it's not like the original complaint didn't lay out in plenty of detail what the problem was. Given the context of corporate doubles

Having a call is fine, but it's not like the original complaint didn't lay out in plenty of detail what the problem was. Given the context of corporate doublespeak, I saw the response as "Oh shit, we can't refute your issues, but maybe we can bullshit you privately into putting up with them?". (I see a few disagreements here, back up with "I'm a native speaker". Me too friend, but understand messages like this is (imho) more about the subtext than the text itself, so interpersonal knowledge is more important than linguistic.)