3 ms·
Not saying you "have" to know or that the interpretation is even correct for this case, but, just to explain: The "I'm sorry you feel this way" is quite a rece
by whstl 1y ago
Not saying you "have" to know or that the interpretation is even correct for this case, but, just to explain:
The "I'm sorry you feel this way" is quite a recent phenomenon. It started showing up in public apologies by companies and celebrities, purely for PR. It's basically a deflective euphemism for "I'm sorry that you don't like whatever happened" without really admitting culpability, sidestepping all responsibility.
With that said: I don't even know if the author (Kiki) is a native english speaker, since she's part of other language translation groups, so it might be 100% without intent. But that's how a lot of people perceive it today.
- dcminter 1y ago"I'm sorry you feel that way" is shaped like an apology, but is essentially blaming the other party's feelings as being the problem. "I'm sorry I did that" is an actual apology. To be clear, I'm agreeing with you. I think that the former version emerged as it's litigation proof. Corporate PR can say that without it being an admission of anything if whatever they fucked up results in a lawsuit. It has spread to personal communications from corporate ones and it's now so prevalent that it is possible someone might use it and actually mean a real apology. But it's ... tainted.
- gsck 1y ago"I'm sorry you feel that way" was literally the first thing I ever got taught when doing front of house/customer service training. Its definitely a super common phrase, at least in English speaking countries
- DrammBA 1y agoNot sure if this is what you intended but you're just proving his point. Customer service is full of corporate-speak, scripted deflection, and hollow niceties. Of course the first thing you were taught was an empty apology.