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If this was a mistake, the proper response might have been "sorry, we applied automation in error, those changes have been rolled back while we fix the process
by omoikane 11mo ago
If this was a mistake, the proper response might have been "sorry, we applied automation in error, those changes have been rolled back while we fix the process that allowed it to happen". And not "call with us to talk about this further".
- move-on-by 11mo agoAt the very least, ‘we will discuss how this could of been handled differently’, not I’m sorry you feel this way.