We could not automate our statuspage, nor could we show metrics as we had SLAs. But SLAs only matter when customers complain. By not showing metrics they actua

We could not automate our statuspage, nor could we show metrics as we had SLAs. But SLAs only matter when customers complain. By not showing metrics they actually had to go and complain manually to get refunds / adjustments. Also, if a server is down at 2am when the clients aren't using it, is it really down?