4 ms·
If an automated system is making the decision to cancel a customer's account, then companies should be required to give cancelled customers a way to speak to a
by GeekyBear 1y ago
If an automated system is making the decision to cancel a customer's account, then companies should be required to give cancelled customers a way to speak to a human about the inevitable false positives.
- Eddy_Viscosity2 1y agoThey do what they want and you (or me or anyone else not on the board of directors) don't have any say over it. They could even have a daily lottery that randomly chooses a couple of people and have all their accounts permanently frozen/closed/cancelled with no recourse at all, ever.