But sue-ing means your problem goes to legal and not tier 1 customer support. So Mary from legal walks over to Manager whoever and says "Hey why the fuck did y

But sue-ing means your problem goes to legal and not tier 1 customer support. So Mary from legal walks over to Manager whoever and says "Hey why the fuck did you terminate this guys account? Now I have to go to court." Account reinstated. You drop the case. This produces stupidly improved results.