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A major downside of any service once it becomes too large is that the overall complexity introduces lower reliability. From Google's perspective perhaps each ru
by jfoster 11mo ago
A major downside of any service once it becomes too large is that the overall complexity introduces lower reliability. From Google's perspective perhaps each rule and feature makes sense, but from a customer perspective, there might be too much risk of who-knows-what issues coming up. I don't think this is limited to Google. I miss the older, less complicated versions of most bigtech services; Facebook, Instagram, Google, Amazon, etc. Even looking at Vercel's project settings the other day I found myself thinking "hmm this is getting a bit unwieldy."
- wouldbecouldbe 11mo agoIt just doesn’t make sense; they have so much money they are one of the few that can actually make slightly less profit and have good customer support. But they choose to treat everyone like a robot & allow scam ads
- graemep 11mo ago> they have so much money they are one of the few that can actually make slightly less profit and have good customer support. They do not want "slightly less money", they want as much money as possible
- whizzter 11mo agoThey are very well on their way to becoming the "never interact with Oracle" of the internet giants. As far as I can see they are still living a bit off the "do no evil" of ages ago and latent animosity towards Microsoft, but they're creating an animosity that will take ages to erase unless they start putting some minimal amount of money into customer support today.
- sixothree 11mo agoThey are definitely living off of their "boy genius" phase too. People still consider Google to be somehow smarter than other organizations that provide more reliable services.
- pickleglitch 11mo ago>actually make slightly less profit Blaspheme!
- hliyan 11mo agoPerhaps if a company is providing a service that might be considered critical (e.g. primary email address / identity provider), then there should be regulations about the level of customer support, especially some sort of human response SLA.
- deleted 11mo ago[deleted]