Looking at the context, their "start up" is a group of doctors. A medical practice. If you can obtain the right mix of credentials, this is one of the most time

Looking at the context, their "start up" is a group of doctors. A medical practice. If you can obtain the right mix of credentials, this is one of the most time-tested service businesses there is. Medical practices regularly persist for decades at a time. A web search for "STI Knowledge" http://www.the-resource-center.com/catalogs/sti_knowledge_certifications.HTM http://www.the-resource-center.com/catalogs/sti_knowledge_ce... suggests they do training seminars for help desk staff. Sounds to me like this guy doesn't have a clue about the kind of talent management applicable to high-tech startups.