Yeah I often will ask for a quick phone call and try to work from the top down, or the bottom up depending on the client. Getting to the thing we're solving of

Yeah I often will ask for a quick phone call and try to work from the top down, or the bottom up depending on the client. Getting to the thing we're solving often leads to a different problem description and later different button or concept altogether. Sometimes it's just me firing up some SQL queries and discovering "Well this happened 3 times ... ever ..." and we do nothing ;)