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Users don't want "to do more". They want to do "that one extra thing". Going from the "novice" version to the "full version" just to get that one extra thing is
by PaulDavisThe1st 1y ago
Users don't want "to do more". They want to do "that one extra thing". Going from the "novice" version to the "full version" just to get that one extra thing is a real problem for a lot of people. But how do you address this as a software designer?
- LiquidSky 1y agoProgressive disclosure? If you know your audience, you probably know what most people want, and then the usual next step up for that "one extra thing". You could start with the ultra-simple basic thing, then have an option to enable the "next step feature". If needed you could have progressive options up to the full version.
- devilbunny 1y agoI'm not a coder, so I'm not going to pretend that this solution is easy to implement (it might be, but I wouldn't assume so), but how about allowing you to expose the "expert" options just temporarily (to find the tool you need) and then allow adding that to your new "novice plus" custom menus? I.e., if you use a menu option from the expert menu X number of times, it just shows up even though your default is the novice view.
- cestith 1y agoThat’s harder than static menus, but it’s not really anything harder once you have customizable hot list menus.
- devilbunny 1y agoIt seemed that way to me but I have done enough work with computers (I am on HN, after all) to know that things people in general think should be easy often are not, and things they think are hard may be simple. Thanks.
- sjamaan 1y agoI don't know if this works well in general, but for example Kodi has "basic", "advanced" and several progressively more advanced steps in between for most of its menus. It hides lots of details that are irrelevant to the majority of users.