That's why I wrote: I realise that this entire situation could be avoided by using tools meant for the job. Sadly, that wouldn't go down as well with a lot of c

That's why I wrote: I realise that this entire situation could be avoided by using tools meant for the job. Sadly, that wouldn't go down as well with a lot of clients who aren't as technically-savvy as the average HN users. Edit: Being more helpful, have you ever had to try and explain to a client who would much rather be doing other things, why they can't edit the document you've sent them?