I got my MacBook Air replaced for free, literally because it shipped with a scratch on the cover one dot in size. Reading this response makes me put that experi

I got my MacBook Air replaced for free, literally because it shipped with a scratch on the cover one dot in size. Reading this response makes me put that experience into question. Then again, they seemed unapologetic when the original iPod Nano got dinged like crazy. But still, that some people receive phones that ship with scratches is ridiculous.