Schiller ignores that in his response, which could well mean that Apple doesn’t plan to replace or recall damaged iPhone 5s They have already been replacing th

Schiller ignores that in his response, which could well mean that Apple doesn’t plan to replace or recall damaged iPhone 5s They have already been replacing them. In some cases they are letting people switch from black to white models if they are very concerned about scratching. I've yet to see any evidence that normal wear & tear causes scratches or chips to appear. It's probably metal on metal damage you have to worry the most about. So no keys/change in your pocket with your phone which is kind of common sense. I've had my iPhone 5 since Friday and I don't treat it with any special care. It gets throw into my bag, floats on my car seat when I drive, no case, etc. Haven't had any problems with scratching or chipping. I think if it was going to be a problem I would have seen it by now.