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Apple responds to iPhone 5 scuffs, says scratches and chips are ‘normal’
- newsoundwave 14y agoI hope that calling this "Scuffgate" is just a poor joke...
- cryptoz 14y ago> Furthermore, it would seem that Apple is fully aware that the iPhone 5 is easy to scuff — and yet it knowingly proceeded to manufacture (and sell) record breaking numbers of the new device. How dare they!
- jrockway 14y agoSeriously. Everyone knows that a phone with a scratched back can no longer make calls, download movies, or receive a GPS signal for navigation.
- iamdann 14y agoIs this a serious article?
- josteink 14y agoAnd here I thought Apple's main selling point (at least to justify the price) was this hard-to-quantify "build quality" meme. Granted, the iPhone 4's could be broken and shattered left or right if dropped, but if you avoiding actually stressing the device in any realistic way and avoided making calls without "holding it right", it should at least present an appearance which shoved off this "build quality". Now "build quality" is reduced to mean even less, almost little more than "looks nice on photos"? From the way I'm seeing things, Apple is lossing its cool completely.
- mtgx 14y agoI'll admit I'm not an Apple fan, but even I expected the iPhone 4 to feel a lot better in hand the first time I used one. I was very disappointed with how it felt, compared to my aluminum HTC Legend. It definitely felt like glass in hand, and in a bad way - like I was afraid that if I dropped it it would shatter in multiple pieces. And I guess I wasn't that far from the truth, considering how easily they cracked. As for iPhone 5, Apple is being very misleading. Yes, it's "normal" for the scuffs to happen - if you're making a painted aluminum phone from 2005, like those LG or Nokia ones from years ago that lost their paint after 3 months of usage. But I would've expected a lot better from Apple. It's obvious Apple is inexperienced with colored aluminum, and they weren't even aware of this issue, because HTC can already make dark aluminum handsets, and they don't scuff: http://www.youtube.com/watch?v=ZPZ7y1EDKvk http://www.youtube.com/watch?v=ZPZ7y1EDKvk
- smcl 14y agoThey shouldn't really be inexperienced with coloured aluminium after the last few years of coloured iPod Nanos and Shuffles
- arn 14y agoThe YouTube comments seem to disagree about the scratch/scuff-ability of the surface of the HTC One S. and: http://www.androidauthority.com/four-times-the-strength-of-regular-aluminum-or-not-htc-74836/ http://www.androidauthority.com/four-times-the-strength-of-r... In spite of the bold claims made by HTC about the micro-arc oxidation (MAO) process used on the One S making the phone almost immune to dents and scratches, reality (as it, too often, tends to do) begs to disagree.
- untog 14y agoThey actually changed the coating of the phone for the US launch- mine is a much lighter grey, and has a smoother texture. Also has no scratches, but that's just anecdotal evidence.
- kmfrk 14y agoI got my MacBook Air replaced for free, literally because it shipped with a scratch on the cover one dot in size. Reading this response makes me put that experience into question. Then again, they seemed unapologetic when the original iPod Nano got dinged like crazy. But still, that some people receive phones that ship with scratches is ridiculous.
- w0utert 14y agoTo be fair, scratches and scuffs on the outside of brand new iPhones have little to do with build quality, just shoddy quality control at Foxconn. I assume Apple will take responsibility for iPhones that are damaged out of the box. Wear and tear on the outside of the phone after using it is normal, if you really want to keep the thing in pristine condition, either put it in a case, or don't use it at all. There really is no difference with other phones here. > And here I thought Apple's main selling point (at least to justify the price) was this hard-to-quantify "build quality" meme. You don't honestly want to say that you see no difference between the build quality of iPhones compared to most cheaper phones, right? IMO there isn't much 'hard to quantify' about the build quality of iPhones.
- josteink 14y agoThe only people I see with cracked screens are iPhone owners. No Android-phone owners I have ever seen has been using a broken phone. So no, I don't buy that Apple has some sort of magical build quality-property which can't be had in better (and cheaper) phones made by significantly less evil vendors. All Apple has left is full platform lock-in and a church.
- tnorthcutt 14y agoThe only people I see with cracked screens are iPhone owners. No Android-phone owners I have ever seen has been using a broken phone. The plural of anecdote is not data.
- thehigherlife 14y agoFour people I know specifically have broken android screens. Only one person I know has a broken iPhone screen. Android phones are 4x more likely to have broken screens...
- potatolicious 14y agoThe majority of Android phones are also made of plastic. It should come as no surprise that a Casio sports watch has a higher survivability than, say, a metal and glass Swiss timepiece. Build quality is not isomorphic with survivability.
- ck2 14y agoYou just need to put it in water and re-anodize it. I can just imagine a recall after months of complaining. Be sure to watch the video at the end, fascinating http://www.youtube.com/watch?v=3ZhVOy-ytJY# http://www.youtube.com/watch?v=3ZhVOy-ytJY#!
- jsz0 14y agoSchiller ignores that in his response, which could well mean that Apple doesn’t plan to replace or recall damaged iPhone 5s They have already been replacing them. In some cases they are letting people switch from black to white models if they are very concerned about scratching. I've yet to see any evidence that normal wear & tear causes scratches or chips to appear. It's probably metal on metal damage you have to worry the most about. So no keys/change in your pocket with your phone which is kind of common sense. I've had my iPhone 5 since Friday and I don't treat it with any special care. It gets throw into my bag, floats on my car seat when I drive, no case, etc. Haven't had any problems with scratching or chipping. I think if it was going to be a problem I would have seen it by now.
- deleted 14y ago[deleted]
- Zenst 14y agoantaneagate - get a case, glassgate - get a case, scuffgate on a phone - get a case. People will complain that the iPhone 6 is not grease proof, calling it now.
- josteink 14y agoNo people have ever had these problems on any other phone than an iPhone. I think that's telling a lot.
- marknutter 14y agoGive me a break. People haven't cared enough about other phones to even notice these types of issues. Mountains out of mole hills.
- DannyBee 14y agoI think you may be projecting a bit
- antihero 14y agoPerhaps that's just it. First world problems - phones are a tool, and the fact that people are fetishising the iPhone 4 to this degree is the actual problem here.
- mkhalil 14y agoI think you both hit the nail on the head with this one.
- ceejayoz 14y ago> No people have ever had these problems on any other phone than an iPhone. Not sure if trolling or delusional...
- rimantas 14y agoCompare media response to this and media response to this: http://news.ycombinator.com/item?id=4574853 http://news.ycombinator.com/item?id=4574853 That should tell you a lot.
- deleted 14y ago[deleted]
- marknutter 14y agoThis reminds me of a segment in the movie Objectified where they interview Bill Moggridge, the guy who designed the GRiD Compass (the first laptop). He talks about his choice to use magnesium for the enclosure and how he liked the fact that the laptop would gain character as it accumulated little nicks and scratches, exposing the magnesium. I have to agree with him. In a way, it actually makes a product feel more durable because you can see it's withstood some wear and tear. In fact, it's the same reason why people like vintage furniture. You can see the clip here: http://www.youtube.com/watch?v=NHEA-jbo1aI http://www.youtube.com/watch?v=NHEA-jbo1aI
- roc 14y agoThat sentiment was popularly applied directly to iPhones not too long ago. http://www.davidhughes.org/aged-to-perfection/ http://www.davidhughes.org/aged-to-perfection/
- microtherion 14y agoIt's also a major theme in the Steve Jobs biography that Steve was obsessed with this kind of aging in objects (evident, e.g., in his preference for faded blue jeans), and wanted the products he built to acquire character by scuffing, etc. (Not, of course, by actually degrading performance such as broken screens or cracks in the casing). You may disagree with this philosophy, but the lazy refrain of "this wouldn't have happened if Steve still was around" is particularly clueless for this issue.
- rickdale 14y agoI worked at an electronics store when the iPhone and iPod touches were initially released. We would take our keys directly to the screens and say to the customer, see its a solid product, even with keys in your pocket it will be safe. Selling Apple products back then was a joy because they were one step ahead of the curve with everything. Now it seems rather than continue to innovate and blow away competitors they are concerned with how their competitors caught up and if they can legally knock them down a wrung or two. Apple stinks of greed nowadays.
- tnorthcutt 14y agoApple stinks of greed nowadays. I'm sure their shareholders appreciate that.
- rickdale 14y agoYou know thats right. Whats such a shame is that the rest of the world embraces Steve Jobs and what he stood for and what he made Apple stand for. I feel a little crazy to say this, but doesn't it seem like Apple is falling farther and farther from their initial tree?
- Tichy 14y agoBut it's great that they use 28MP cameras in the making of the phone.
- pilif 14y agoSo first, they have metal backs which get scratched and everybody complains (first iPhone). Then they move to plastic (3G) and everybody is happy until they actually use the phone at which point everybody complains about the cheap "plasticy" feeling. So they go ahead and announce the iPhone 4 with a glass back. Everybody is happy after the announcement that the cheap plastic days are finally over, but once the phone comes out, everybody complains about scratches, or worse, breakage (even though, personally, I love the touch-and-feel of the iPhone 4(S) and so far, neither the front nor the back broke). So finally, they release the iPhone 5, again with a metal back. "Finally! No more breaking risk" everybody says after the keynote. Then the phone comes out and everybody starts complaining about scratches again. So what's left? What material would you suggest they could use? I realize it's not always the same people rejoicing that are then complaining, but I do see kind of a pattern here.
- yread 14y ago> so far, neither the front nor the back broke careful there, coworker told me exactly the same thing and the next day his glass cracked :)
- kevhsu 14y agoThe casing of the Nexus One has none of those problems AFAIK. The macbook pros are quite durable to scratches and scuffs, so perhaps they could have used the same material/processes. Not sure about the iPhone 5 since I haven't handled one in person yet.
- jrajav 14y agoAnecdotal counterargument ho. I've owned a unibody MBP for only a year or so and it has several visible scratches, especially on the underside. It doesn't bother me, at least not as much as a case would, but based on my own experience I definitely wouldn't say "quite durable." I also wouldn't prefer any other material.
- roc 14y ago> "The macbook pros are quite durable to scratches and scuffs, so perhaps they could have used the same material/processes." They do. On the white/silver iphone5. And it, by all accounts, handles wear just like the unibody macbooks. The issue only relates to the black/graphite iPhone5, due the coating used to make it appear black/graphite. The iPhone had a metal back that exposed a black sub-surface with wear - and people complained. The iPhone 3G/3GS had a plastic back that scratched, chipped, cracked and was known to develop discolored stress marks - and people complained. The iPhone 4/4S had a glass back that chipped, scratched and shattered - and people complained. I'm not sure about the Nexus One, having never seen one. But I am fairly certain that no matter what Apple makes a phone with, they can not ship anything that's literally perfect. And they will ship millions, with the initial sales tilted toward obsessives and perfectionists. These people have always found things to complain about and they will always find things to complain about. Further, the press knows Apple articles are an eyeball gold mine, particularly Apple articles about a controversy, so they will always make as big a deal out of anything that they can. See also: the 'yellow' screen glue issues; 'antennagate'; the possibility that repeated application and removal of cases to an iPhone4/4S might cause cracks; the stress cracks on the 3G; wear on the silver face band around the 3G/3GS; wear on the original iPhone back; dead pixels on the 4; etc.
- j45 14y agoBeing familiar with aluminum and it's uses in windows, doors, and railings ...... There is such a thing as maintenance free aluminum. It can be anodized, stained, painted, and more and look exactly the same. Our Macbook Airs don't scuff easily (but they still do, due to the nature of aluminum) for the reason that using a suitable type of aluminum was paid attention to. I'm pretty amazed that the iPhone, being the most mobile, out of laptops, desktops, etc, didn't go a step further to use even more space age aluminum.
- awayand 14y agosteve jobs has left the company - and with the head of the company gone, there goes the company
- vtaeed 14y agoThe marketing material pushes the black version, but I suspect the white to black ratio will be higher than Apple had initially expected because of this issue.
- vitorarins 14y agobut what about this? http://www.youtube.com/watch?v=6M5q5TRuAsY http://www.youtube.com/watch?v=6M5q5TRuAsY
- indiecore 14y agoI'd rather have a slightly scuffed phone than one made entirely of glass. Seriously though who doesn't buy a case for their thousand dollar smartphone?
- nsxwolf 14y agoA case completely deletes the aesthetics of the device. Why protect the appearance of something you'll never see?