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Spam those Azure tickets. If you have a CSAM, build them a nice powerpoint telling the story of all your AFD issues (that's what they are there for). > In 50%
by RajT88 1y ago
Spam those Azure tickets. If you have a CSAM, build them a nice powerpoint telling the story of all your AFD issues (that's what they are there for).
> In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.
I assume you mean publicly. Are you getting the service health alerts?
- llama052 1y agoI got a service health alert an hour after it started, saying the portal was having issues. Pretty useless and misleading.
- RajT88 1y agoThat should go into the presentation you provide your CSAM with as well. Storytelling is how issues get addressed. Help the CSAM tell the story to the higher ups.
- cyptus 1y agoin many cases: no service health alerts, no status page updates and no confirmations from the support team in tickets. still we can confirm these issues from different customers accross europe. Mostly the issues are regional dependent.
- psunavy03 1y agoSome really unfortunate acronyms flying around the Microsoft ecosystem . . .
- RajT88 1y agoQuite so. The acronym collision rate is high.
- riffic 1y agoIn general, plain language works so much better than throwing bowls of alphabet soup around.
- RajT88 1y agoThat's a funny criticism to make on a tech forum. But, for future reference: site:microsoft.com csam
- Noumenon72 1y agoThat's an even 5:5 split between both meanings.
- tomashubelbauer 1y agoCSAM apparently also means Customer Success Account Manager for those who might have gotten startled by this message like me.
- linohh 1y agoThank you, not going to google that shit.
- deleted 1y ago[deleted]
- andrewinardeer 1y ago"Apply to become a CSAM mentor"
- ifwinterco 1y agoAlternative für Deutschland was strange enough, when I saw CSAM I was really wondering what thread I had stumbled into
- cyptus 1y agohaha :D
- cyberax 1y ago> CSAM Child Sex-Abuse Material?!? Well, a nice case of acronym collision.
- SAI_Peregrinus 1y agoThey must really depend on their government contracts with this administration…
- mirekrusin 1y agoThey should rename to Success Customer Account Manager.
- xp84 1y agoMost companies just call 'em CSMs
- red-iron-pine 1y agobut that makes them sound like Managers, which is not what they are -- glorified sales people, really. actual Managers hate that
- pndy 1y agoSupervisor Customer Account Manager: a remote kind of job, paid occasionally with gift cards
- mirekrusin 1y ago...performed by cheap, open weight LLM.
- tanseydavid 1y ago>> They should rename to Success Customer Account Manager. No -- the one referencing crime should NEVER have be turned into an acronym. Crimes should not be described in euphemistic terms (which is exactly what the acronym is)
- nijave 1y agoBack when we used Azure the only outcome was them trying to upsell us on Premium Support
- RajT88 1y agoDo you recall the kind of premium support? Azure Rapid Response?
- nijave 1y agoI think we weren't paying for support and it was standard Business Support they were pitching. At the time we were having pretty fundamental problems with Azure Single Server Postgres which was really just a terribly engineered solution which they admitted had some nasty issues (there was some bug that would cause the storage IO threads to deadlock causing Postgres to crash)
- alias_neo 1y agoWhere do these alerts supposedly come from? I started having issues around 4PM (GMT), couldn't access portal, and couldn't make AKV requests from the CLI, and initially asked our Ops guys but with no info and a vague "There may be issues with Portal" on their status page, that was me done for the day.