6 ms·

AFD is down quite often regionally in Europe for our services. In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+.

• RajT88 11mo ago
  Spam those Azure tickets. If you have a CSAM, build them a nice powerpoint telling the story of all your AFD issues (that's what they are there for). > In 50%+ the cases they just don‘t report it anywhere, even if its for 2h+. I assume you mean publicly. Are you getting the service health alerts?
  • llama052 11mo ago
    I got a service health alert an hour after it started, saying the portal was having issues. Pretty useless and misleading.
    • RajT88 11mo ago
      That should go into the presentation you provide your CSAM with as well. Storytelling is how issues get addressed. Help the CSAM tell the story to the higher ups.
  • cyptus 11mo ago
    in many cases: no service health alerts, no status page updates and no confirmations from the support team in tickets. still we can confirm these issues from different customers accross europe. Mostly the issues are regional dependent.
  • psunavy03 11mo ago
    Some really unfortunate acronyms flying around the Microsoft ecosystem . . .
    • RajT88 11mo ago
      Quite so. The acronym collision rate is high.
      • riffic 11mo ago
        In general, plain language works so much better than throwing bowls of alphabet soup around.
        • RajT88 11mo ago
          That's a funny criticism to make on a tech forum. But, for future reference: site:microsoft.com csam
          • Noumenon72 11mo ago
            That's an even 5:5 split between both meanings.
  • tomashubelbauer 11mo ago
    CSAM apparently also means Customer Success Account Manager for those who might have gotten startled by this message like me.
    • linohh 11mo ago
      Thank you, not going to google that shit.
      • deleted 11mo ago
        [deleted]
      • andrewinardeer 11mo ago
        "Apply to become a CSAM mentor"
    • ifwinterco 11mo ago
      Alternative für Deutschland was strange enough, when I saw CSAM I was really wondering what thread I had stumbled into
      • cyptus 11mo ago
        haha :D
  • cyberax 11mo ago
    > CSAM Child Sex-Abuse Material?!? Well, a nice case of acronym collision.
    • SAI_Peregrinus 11mo ago
      They must really depend on their government contracts with this administration…
    • mirekrusin 11mo ago
      They should rename to Success Customer Account Manager.
      • xp84 11mo ago
        Most companies just call 'em CSMs
        • red-iron-pine 11mo ago
          but that makes them sound like Managers, which is not what they are -- glorified sales people, really. actual Managers hate that
      • pndy 11mo ago
        Supervisor Customer Account Manager: a remote kind of job, paid occasionally with gift cards
        • mirekrusin 11mo ago
          ...performed by cheap, open weight LLM.
      • tanseydavid 11mo ago
        >> They should rename to Success Customer Account Manager. No -- the one referencing crime should NEVER have be turned into an acronym. Crimes should not be described in euphemistic terms (which is exactly what the acronym is)
  • nijave 11mo ago
    Back when we used Azure the only outcome was them trying to upsell us on Premium Support
    • RajT88 11mo ago
      Do you recall the kind of premium support? Azure Rapid Response?
      • nijave 11mo ago
        I think we weren't paying for support and it was standard Business Support they were pitching. At the time we were having pretty fundamental problems with Azure Single Server Postgres which was really just a terribly engineered solution which they admitted had some nasty issues (there was some bug that would cause the storage IO threads to deadlock causing Postgres to crash)
  • alias_neo 11mo ago
    Where do these alerts supposedly come from? I started having issues around 4PM (GMT), couldn't access portal, and couldn't make AKV requests from the CLI, and initially asked our Ops guys but with no info and a vague "There may be issues with Portal" on their status page, that was me done for the day.
• hallh 11mo ago
  Same experience. We've recently migrated fully away from AFD due to how unreliable it is.
• nevf1 11mo ago
  This is the single most frustrating thing about these incidents. As you're harmstrung on what you can do or how you can react until Microsoft officially acknowledges a problem. Took nearly 90mins both today and when it happened on 9th October.
  • cyptus 11mo ago
    so true. instead of getting a fast feedback we are wasting time searching for our own issues first.