On the flip side (or rather, other side of the pond), in Portugal, they have the "livro de reclamações" (book of complaints) which a customer can request at any

On the flip side (or rather, other side of the pond), in Portugal, they have the "livro de reclamações" (book of complaints) which a customer can request at any moment. One copy of the complaint stays with the establishment, another with the customer and the third, with the gov't agency that can hand out fines to the restaurant or what-have-you. http://pigletinportugal.com/2010/10/28/how-to-make-a-complaint-livro-de-reclamacoes/ http://pigletinportugal.com/2010/10/28/how-to-make-a-complai...