3 ms·
As someone who has been literally involved in this business (AI support), not very successfully unfortunately, I wouldn't. They're literally the best suited co
by tomp 11mo ago
As someone who has been literally involved in this business (AI support), not very successfully unfortunately, I wouldn't.
They're literally the best suited companies to take full advantage of this new technology!
They have existing customer relationships, training manuals, past call recordings (== training data), and enough humans for fallback / oversight (often legally required!)
But yeah, you have to continue being entrepreneurial or risk being replaced by being complacent
- ChrisMarshallNY 11mo agoThanks for the perspective. You make good points. You know the managers for that industry, better than I. If you are confident that they will get on the new wave, then I stand corrected.
- pogue 11mo agoI just posted this a few days ago, but the corporate people at the top won't look at it from a technical perspective, I'm sure. They'll look at how much they can save the company by quicky implementing the latest & greatest AI solution and lay off the people working there. >> It has gotten to a point that the use of AI has turned life into a literal Kafkaesque nightmare. How soon will AI take the place of customer service for actual necessary services like calling your local DMV to make an appointment or even taking over 911 services? The promises made by AI companies about this software making our lives easier has merely become a drive to implement AI into every possible facet of life, not to benefit anyone, but to drive up profits. Full post/context: https://news.ycombinator.com/item?id=45708816 https://news.ycombinator.com/item?id=45708816
- ChrisMarshallNY 11mo agoThanks. Some of those examples are depressing (but also, very human).