Plenty of people still want to keep their customer service jobs. I have some fond memories of my time doing customer support when people were genuinely grateful

Plenty of people still want to keep their customer service jobs. I have some fond memories of my time doing customer support when people were genuinely grateful for my help. The rage-beast problems are exacerbated by companies designing their support system so that human operators cannot take a lot of reasonable decisions and risk losing their job getting someone involved who might. You can easily end up frustrated and angry if you need to call five times a week to get a basic request handled because the four people before you couldn't get it done and had to rush to take the next call. Call center companies are placing down human shields around their probably-illegal pricing systems and profit margins.