> If AI CS is done right, it would be mostly a filter for helping human CS folks only deal with real issues rather than "how do I log into my account? I'm on y

> If AI CS is done right, it would be mostly a filter for helping human CS folks only deal with real issues rather than "how do I log into my account? I'm on your blog page..." You're right, but AI isn't needed to do this - just a competent call centre manager who watches the analytic and has control of the menus and messages. The "real issues" that remain after the easy ones are filtered out probably aren't the issues any company would want to leave to AI anyway.