It already sank their revenues in the past decade as 'support bots' were a thing before chatgpt but now it's far better, for some definition of better. But all

It already sank their revenues in the past decade as 'support bots' were a thing before chatgpt but now it's far better, for some definition of better. But all services I used before 2020 already had 'chat bots' and that killed very many call centers / revenue then already and that's accelerating now. Now you can (for some definition of 'can') instruct the llm to ONLY escalate when nothing else works which enables many companies to get their in house staff to handle those few.