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Yes. The alternative these days is often a maze of a phone menu. If I can just say my issue in complete sentences and the AI routes it appropriately and otherwi

Yes. The alternative these days is often a maze of a phone menu. If I can just say my issue in complete sentences and the AI routes it appropriately and otherwise acts on it as I want, that's pretty good.

totony 1y ago
Then the AI misunderstands you and you end up in a loop of autogenerated responses, or just a "please visit our website for this inquiry."
- MarcelOlsz 1y ago
  I play a looping mp3 of "agent, advisor, assistant, human" when on a robocall and just wait for it to pipe me to a person. Talking to an AI is beneath me.
- hdgvhicv 1y ago
  You used to be able to break of of clothing calls. DHL refused to deliver a parcel of paid for next day delivery on, and sent an automated email saying “phone us to pick it up at depot” Phone them and the only options were to get that information - no way to find out what depot it was at or how to collect it. DHL now in the “do not use” file, but that only works when my supplier gives a choice, and is only relevant when all delivery providers are not identical.
malfist 1y ago
I'm sorry, I don't understand, please state your issue in complete sentences. You can say things like "help placing an order", "track my order" or "check inventory stock"
- bonoboTP 1y ago
  That's the old speech recognition stuff that just matches keywords. LLMs can infer what you want pretty flexibly. I mean yeah if it's a bad model then it will be bad. If it's good then it's good. It's not like getting hold of a human in the call center guarantees anything either. They can be pretty useless too.
  - malfist 1y ago
    I'm sorry, I don't understand, please state your issue in complete sentences. You can say things like "help placing an order", "track my order" or "check inventory stock"
nicce 1y ago
> If I can just say my issue in complete sentences and the AI routes it appropriately and otherwise acts on it as I want, that's pretty good. I fear that it is not used for routing, rather used for completely replacing the real person.

totony 1y ago

Then the AI misunderstands you and you end up in a loop of autogenerated responses, or just a "please visit our website for this inquiry."

MarcelOlsz 1y ago
I play a looping mp3 of "agent, advisor, assistant, human" when on a robocall and just wait for it to pipe me to a person. Talking to an AI is beneath me.
hdgvhicv 1y ago
You used to be able to break of of clothing calls. DHL refused to deliver a parcel of paid for next day delivery on, and sent an automated email saying “phone us to pick it up at depot” Phone them and the only options were to get that information - no way to find out what depot it was at or how to collect it. DHL now in the “do not use” file, but that only works when my supplier gives a choice, and is only relevant when all delivery providers are not identical.

malfist 1y ago

I'm sorry, I don't understand, please state your issue in complete sentences. You can say things like "help placing an order", "track my order" or "check inventory stock"

bonoboTP 1y ago
That's the old speech recognition stuff that just matches keywords. LLMs can infer what you want pretty flexibly. I mean yeah if it's a bad model then it will be bad. If it's good then it's good. It's not like getting hold of a human in the call center guarantees anything either. They can be pretty useless too.
- malfist 1y ago
  I'm sorry, I don't understand, please state your issue in complete sentences. You can say things like "help placing an order", "track my order" or "check inventory stock"

nicce 1y ago

> If I can just say my issue in complete sentences and the AI routes it appropriately and otherwise acts on it as I want, that's pretty good. I fear that it is not used for routing, rather used for completely replacing the real person.