Having had to interact with it, AI customer support is about as horrific as you'd expect. Hallucinating policies, hallucinating that they've provided a refund w

Having had to interact with it, AI customer support is about as horrific as you'd expect. Hallucinating policies, hallucinating that they've provided a refund without actually doing so, etc. But it doesn't really matter what "people" think. Corporate sees a way to save money by employing less people, customers be damned. Sadly customer service does not seem to have any bearing on a company's success, considering Google is successful as it is when it literally does not offer any kind of customer service at all.