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the customer service was not "lost" to AI. it was never there to begin with, and never going to be there either. sadly, there is zero financial motivation for m
by webdevver 11mo ago
the customer service was not "lost" to AI. it was never there to begin with, and never going to be there either. sadly, there is zero financial motivation for meta or google to help you recover your account.
and in cases when they did have humans... AI customer service is much better than the offshore lowest-cost non-english-speaking tech support that businesses would inevitably go for. atleast now the communication is comprehensible, even if i'm talking to a computer.
it is what it is.
- pogue 11mo agoI can't speak for Meta/Facebook specifically, but other major services like Google & Microsoft absolutely previously had human customer service. I used to do over the phone technical support for a major PC vendor in the early/mid 2000s and the goal was to solve every customer's problem (in the shortest amount of time, ofc). But that type of stuff is gone in the US. Even with major ISPs/phone companies/banks you are routed to an AI TTS chatbot to try to solve your problem or route you around in confusion until you get lost/fed up and just quit.