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I'm using tollfreemax.com and added a phone number to FeedbackArmy.com weeks ago. I recommend having a phone number and putting it everywhere. I know when I s
by raffi 18y ago
I'm using tollfreemax.com and added a phone number to FeedbackArmy.com weeks ago.
I recommend having a phone number and putting it everywhere. I know when I see it, I feel better.
No one calls me and I still get a lot of contact through the contact form. But I still think it provides comfort to people seeing the number there. I had one customer who was trying to get a response out of me but my email kept going to his spam folder. I finally emailed him from another address but if I didn't think of this, the phone number would have given him a last resort to reach out and strangle eer get the issue resolved.
If someone does call, I'll answer in my best phone voice, help out, and get on with what I was doing.
- raffi 18y agoOh one other thing about tollfreemax--I use them but can't recommend them. The service is fine once I got going. However the backend user interface is the most awful confusing thing you'll ever encounter. In fact, the whole user experience of the site is the most awful thing you'll ever encounter. Don't believe me? Signup and you'll understand. That said, I called technical support, and they "trained" me on how to get around the quirks of the system. The technical support was absolutely excellent. I was surprised and I think it'd be cheaper for them to fix their site rather than have every customer call technical support.
- teej 18y agoI worked in technical support for a company who worked in a similar way. Unfortunately, one great developer costs as much as 3 technical support people, so the math doesn't work out in the heads of some people.