3 ms·

"As a result of the IT outage, if you are an affected passenger, we are: - providing hotel accommodations; - arranging for ground transportation; - providing

"As a result of the IT outage, if you are an affected passenger, we are: - providing hotel accommodations; - arranging for ground transportation; - providing meal vouchers; and - arranging for air transportation on another air carrier or foreign air carrier to the passenger’s destination; as appropriate, based on your circumstances."

jabiko 1y ago
That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.
- strotter 1y ago
  The last sentence on the statement page contains a link to a "flexible travel policy" page, which contains the above quoted text.
- galaxy_gas 1y ago
  https://www.alaskaair.com/content/advisories/travel-advisories#it-outage https://www.alaskaair.com/content/advisories/travel-advisori... It is on top of the page and linked a in it
  - jabiko 1y ago
    Ah, okay. I did a Google search for that phrase before posting my comment, but couldn't find any result. Probably its not indexed yet. Thanks for the clarification. Still I think it would have been better for OP to link to the source to avoid exactly this confusion.
    - margalabargala 1y ago
      The confusion from people who declined to read the webpage? Most people will read both the comment and webpage, or neither. In either case there's no problem. It's only your uncommon case of reading the comment, not reading the webpage, and yet still feeling confident in making assertions about the webpage contents, where there's an issue. But that's not common, and I daresay the issue is not on OP's end.
    - mikestew 1y ago
      Still I think it would have been better for OP to link to the source to avoid exactly this confusion. There’s a link at the top of Alaska Air’s home page. But your first thought was to go search Google instead?
- deleted 1y ago
  [deleted]
- ctz 1y ago
  Welcome to the web. Pages often have hyperlinks that can be followed to see related information.
  - msl 1y ago
    And conveniently, Hacker News supports hyperlinks, so you can easily provide a source for your quotes so that everyone reading your post don't need to search for it again.
    - thaumasiotes 1y ago
      So, summing this all up: (1) abnercoimbre (a) read through the document, (b) extracted the part of it that affected passengers are most likely to be interested in, and (c) helpfully provided a summary of that part; (2) jabiko (a) didn't bother reading the document, (b) assumed abnercoimbre was lying about what it said, and (c) accused abnercoimbre of "spreading misinformation"; (3) The underlying problem here is that abnercoimbre's behavior was bad, whereas jabiko provided a reasonable response to seeing an entirely truthful summary that consisted only of a direct, unaltered quote from the primary source. That's an interesting perspective. I might lean another way.
      - msl 1y ago
        You will notice that the provided quote is not from the submitted page[1] but from another page[2] on the same site. I'm pretty sure I'm not the only one on this page that assumes that quotes on top level comments are sourced from the submitted page unless otherwise noted. Mind you, I'm not defending jabiko here – I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be followed to see related information." which I did not find reasonable. [1] https://news.alaskaair.com/on-the-record/alaska-statement-on-it-outage/ https://news.alaskaair.com/on-the-record/alaska-statement-on... [2] https://www.alaskaair.com/content/advisories/travel-advisories#it-outage https://www.alaskaair.com/content/advisories/travel-advisori...
        thaumasiotes 1y ago

jabiko 1y ago

That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.

strotter 1y ago
The last sentence on the statement page contains a link to a "flexible travel policy" page, which contains the above quoted text.
galaxy_gas 1y ago
https://www.alaskaair.com/content/advisories/travel-advisories#it-outage https://www.alaskaair.com/content/advisories/travel-advisori... It is on top of the page and linked a in it
- jabiko 1y ago
  Ah, okay. I did a Google search for that phrase before posting my comment, but couldn't find any result. Probably its not indexed yet. Thanks for the clarification. Still I think it would have been better for OP to link to the source to avoid exactly this confusion.
  - margalabargala 1y ago
    The confusion from people who declined to read the webpage? Most people will read both the comment and webpage, or neither. In either case there's no problem. It's only your uncommon case of reading the comment, not reading the webpage, and yet still feeling confident in making assertions about the webpage contents, where there's an issue. But that's not common, and I daresay the issue is not on OP's end.
  - mikestew 1y ago
    Still I think it would have been better for OP to link to the source to avoid exactly this confusion. There’s a link at the top of Alaska Air’s home page. But your first thought was to go search Google instead?
deleted 1y ago
[deleted]
ctz 1y ago
Welcome to the web. Pages often have hyperlinks that can be followed to see related information.
- msl 1y ago
  And conveniently, Hacker News supports hyperlinks, so you can easily provide a source for your quotes so that everyone reading your post don't need to search for it again.
  - thaumasiotes 1y ago
    So, summing this all up: (1) abnercoimbre (a) read through the document, (b) extracted the part of it that affected passengers are most likely to be interested in, and (c) helpfully provided a summary of that part; (2) jabiko (a) didn't bother reading the document, (b) assumed abnercoimbre was lying about what it said, and (c) accused abnercoimbre of "spreading misinformation"; (3) The underlying problem here is that abnercoimbre's behavior was bad, whereas jabiko provided a reasonable response to seeing an entirely truthful summary that consisted only of a direct, unaltered quote from the primary source. That's an interesting perspective. I might lean another way.
    - msl 1y ago
      You will notice that the provided quote is not from the submitted page[1] but from another page[2] on the same site. I'm pretty sure I'm not the only one on this page that assumes that quotes on top level comments are sourced from the submitted page unless otherwise noted. Mind you, I'm not defending jabiko here – I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be followed to see related information." which I did not find reasonable. [1] https://news.alaskaair.com/on-the-record/alaska-statement-on-it-outage/ https://news.alaskaair.com/on-the-record/alaska-statement-on... [2] https://www.alaskaair.com/content/advisories/travel-advisories#it-outage https://www.alaskaair.com/content/advisories/travel-advisori...
      - thaumasiotes 1y ago