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Through enhanced confidence. Many consumers like to see a phone number on the site (especially for companies/services they are not familiar with) even if they h
by babul 18y ago
Through enhanced confidence. Many consumers like to see a phone number on the site (especially for companies/services they are not familiar with) even if they have no intention of calling (at least in the purchasing phase).
It is psychologically reassuring to think you will be able to call if you have a problem.
- teej 18y agoI agree with you. I think it would increase confidence as well. But I like to back things up with numbers.
- jjs 18y agoMore importantly, with those numbers, you could decide whether it's really worth the hassle (or expense, if you're hiring sales people)...
- lallysingh 18y agoAgreed, it's what sold me on at least 1 web-based service (rsync.net). I didn't call until after I had subscribed for quite some time... to get voicemail that was apparently ignored.
- goodkarma 18y agoWhat if you say you offer toll-free tech support to paid plan users?