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Not sure about you, but when I submit a “contact us” form, I am about 10% sure someone will actually read it. When I send an email that isn’t bounced back, or
by jmole 1y ago
Not sure about you, but when I submit a “contact us” form, I am about 10% sure someone will actually read it.
When I send an email that isn’t bounced back, or better yet, get an auto reply with a ticket number, I’m a lot more certain it’s going to get read.
- estearum 1y agoSounds like a characteristic of the responder system more so than the input system. Whereas what’s clearly a distinct advantage of a web form is that you can find it on the web.
- slg 1y ago>When I send an email that isn’t bounced back, or better yet, get an auto reply with a ticket number, I’m a lot more certain it’s going to get read. An "auto reply with a ticket number" is not a feature of email, it is something that someone built that could just as easily be attached to a webform. Plenty of webforms work that way, I have personally built some in my career.
- rco8786 1y agoThe assertion is that one is easier than the other. But regardless I’m never confident about sending an email to some generic email inbox.