If a startup goes under, is that betrayal to? To me, a failure is not betrayal. A startup that needs to pivot to survive is probably equivalent to a failure of

If a startup goes under, is that betrayal to? To me, a failure is not betrayal. A startup that needs to pivot to survive is probably equivalent to a failure of the startup, but survival for the team and the founders (a "company"). For a customer, the biggest problem is with all of the SaaS "products" which are ephemeral and require the parent company to keep it up or release it as free software. With desktop software, you could at least keep the last version. But all things considered, if you are not going under, you should at least reimburse for whatever service was not rendered once you pivot.