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Even internal Amazon tooling is impacted greatly - including the internal ticketing platform which is making collaboration impossible during the outage. Amazon

by melozo 1y ago

Even internal Amazon tooling is impacted greatly - including the internal ticketing platform which is making collaboration impossible during the outage. Amazon is incapable of building multi-region services internally. The Amazon retail site seems available, but I’m curious if it’s even using native AWS or is still on the old internal compute platform. Makes me wonder how much juice this company has left.

NelsonMinar 1y ago
I saw a quote from a high end AWS support engineer that said something like "submitting tickets for AWS problems is not working reliably: customers are advised to keep retrying until the ticket is submitted".
willsmith72 1y ago
It seems reasonable to me that Amazon (retail) would build better AZ redundancy into their services than say Snapchat or a bank
- melozo 1y ago
  Sure, but it’s not reasonable that internal collaboration platforms built for ticketing engineers about outages doesn’t work during the outage. That would be something worth making multi-region at a minimum.
  - willsmith72 1y ago
    Of course, referring to this > The Amazon retail site seems available
nettlin 1y ago
> The Amazon retail site seems available, but I’m curious if it’s even using native AWS or is still on the old internal compute platform. Some parts of amazon.com seem to be affected by the outage (e.g. product search: https://x.com/wongmjane/status/1980318933925392719 https://x.com/wongmjane/status/1980318933925392719)
- TheJoeMan 1y ago
  Reviewing order history was also spotty. According to my wife “keep hitting refresh getting different dogs each time until it works”
stevejb 1y ago
Amazon's revenue in 2024 was about the size of Belgium's GDP. Higher than Sweden or Ireland. It makes a profit similar to Norway, without drilling for offshore oil or maintaining a navy. I think they've got plenty of juice left.
- deleted 1y ago
  [deleted]
- melozo 1y ago
  You’re right about that. I guess what I mean is, how long will people be enthusiastic about AWS and its ability to innovate. But AWS undeniably has some really strong product offerings - it’s just that their pace of innovation has slowed. Their managed solutions for open source applications is generally good, but some of their bespoke alternatives are lacking over the last few years (ecs kinesis code* tools) - it wasn’t always like that (sqs ddb s3 ec2).
- notJim 1y ago
  The navy comment is a bit unfair, as it's well-known that Amazon is more of an airpower (hence "the cloud" etc.)
- shepherdjerred 1y ago
  You could argue Amazon's security is an irregular military force
- underlipton 1y ago
  The universe's metaphysical poeticism holds that it's slightly more likely than it otherwise would be that the company that replaced Sears would one day go the way of Sears.
qingcharles 1y ago
Amazon customer support had a banner saying it was unavailable for most of the day. Couldn't get anything less than 5 day shipping on any item today.

by melozo 1y ago

NelsonMinar 1y ago

I saw a quote from a high end AWS support engineer that said something like "submitting tickets for AWS problems is not working reliably: customers are advised to keep retrying until the ticket is submitted".

willsmith72 1y ago

It seems reasonable to me that Amazon (retail) would build better AZ redundancy into their services than say Snapchat or a bank

melozo 1y ago
Sure, but it’s not reasonable that internal collaboration platforms built for ticketing engineers about outages doesn’t work during the outage. That would be something worth making multi-region at a minimum.
- willsmith72 1y ago
  Of course, referring to this > The Amazon retail site seems available

nettlin 1y ago

> The Amazon retail site seems available, but I’m curious if it’s even using native AWS or is still on the old internal compute platform. Some parts of amazon.com seem to be affected by the outage (e.g. product search: https://x.com/wongmjane/status/1980318933925392719 https://x.com/wongmjane/status/1980318933925392719)

TheJoeMan 1y ago
Reviewing order history was also spotty. According to my wife “keep hitting refresh getting different dogs each time until it works”

stevejb 1y ago

Amazon's revenue in 2024 was about the size of Belgium's GDP. Higher than Sweden or Ireland. It makes a profit similar to Norway, without drilling for offshore oil or maintaining a navy. I think they've got plenty of juice left.

deleted 1y ago
[deleted]
melozo 1y ago
You’re right about that. I guess what I mean is, how long will people be enthusiastic about AWS and its ability to innovate. But AWS undeniably has some really strong product offerings - it’s just that their pace of innovation has slowed. Their managed solutions for open source applications is generally good, but some of their bespoke alternatives are lacking over the last few years (ecs kinesis code* tools) - it wasn’t always like that (sqs ddb s3 ec2).
notJim 1y ago
The navy comment is a bit unfair, as it's well-known that Amazon is more of an airpower (hence "the cloud" etc.)
shepherdjerred 1y ago
You could argue Amazon's security is an irregular military force
underlipton 1y ago
The universe's metaphysical poeticism holds that it's slightly more likely than it otherwise would be that the company that replaced Sears would one day go the way of Sears.

qingcharles 1y ago

Amazon customer support had a banner saying it was unavailable for most of the day. Couldn't get anything less than 5 day shipping on any item today.