A typical manager/customer understands just enough to ask their inferiors to make their f--- cloud platform work, why haven't you fixed it yet? I need it! In t

A typical manager/customer understands just enough to ask their inferiors to make their f--- cloud platform work, why haven't you fixed it yet? I need it! In technically sophisticated organizations, this disconnect simply floats to higher levels (e.g. CEO vs. CTO rather than middle manager vs. engineer).