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I bought Pebble time many years ago, it arrived with the front panel gaping open, it wasn't properly attached to the watch body. I emailed them about this and i

• r0fl 1y ago
  Not sure why you’re downvoted so hard Small companies making niche products should not get a pass when they have bad service just because it’s not made by one of the big guys. Had the same crap experience with Thursday boots. The founder goes on podcasts touting nonsense thinking he is the next zappos while customer service is compete garbage when there is a problem. I bought a pebble when it first came out. Loved it. But this new one is way too late and too expensive to care about.
  • simultsop 1y ago
    There is a common sense to support indies therefore negative comments for improper customer support are seen as toxic activity by wide. Since you don't want to stress a single individual. There are also big-corp. products which are intentionally killed or abandoned. Many people get damaged. In the end all of us pay some price for the sake of progress. Otherwise nobody would dare to innovate or try to sell new stuff.
    • tomalbrc 1y ago
      I think it is “audience capture”, a lot of the “hackers” on here are adult children and can identify themselves too much with this little indie company. After all, they would execute decisions the same way they would have done; recklessly. It’s the tech bro spirit.