Sounds like he had a bad day. Did you read the whole thing? It took weeks to get everything working again properly. Because I could prove that I had paid for

Sounds like he had a bad day. Did you read the whole thing? It took weeks to get everything working again properly. Because I could prove that I had paid for the software, Apple agreed to send me fresh installation disks for everything of theirs but Aperture, but that would take time. In fact, it took almost a month for the iWork DVD to arrive, which is unacceptably long. I even needed to call twice to remind them before the disks were shipped.