You missed the "edit screenshot in photo editor to highlight and black out info" part. Having used this internally, I can say yes, this tool flows very well. I

You missed the "edit screenshot in photo editor to highlight and black out info" part. Having used this internally, I can say yes, this tool flows very well. I don't know if we do this, but you could imagine clustering feedback by the highlight pattern to automatically gauge the frequency of similiar complaints.