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No: what's necessary is listening, both to complaints and feedback. Having a massive data sink doesn't help.
by MaysonL 14y ago
No: what's necessary is listening, both to complaints and feedback. Having a massive data sink doesn't help.
- mikecane 14y agoExactly my damn point. Reading is important too. snark
- espyb 14y agoAgreed. In my experience Google is notoriously bad at customer service of all types, and attempts to share constructive feedback are ignored. So making it easier to provide feedback is worthless if you don't have a system to actually interpret and implement that feedback. I think it's simply a move to make the user feel like their suggestions are valued.