> mental model It should be more clear in the article that this term is used more broadly. The "mental model" is the function that converts feedback into contr

> mental model It should be more clear in the article that this term is used more broadly. The "mental model" is the function that converts feedback into control actions. In that sense, even simple automated controllers have "mental models". > Dynamism is sometimes not a factor (although when it is, it's typically a harmful factor). Sometimes it isn't but often it is. Yes, that makes the system more complex, along with other properties such as organicism, non-linearity, parallelism, interactivity, long-term recurrences, etc. These properties are inconvenient but we cannot just wish them away. We have to design for the system we have. > Toyota, Deming, SPC I have read more books in this area than most people, and I don't really see how you came away without an appreciation for the importance of humans in the loop, and the dangers of overautomation. Could you illustrate more clearly what you mean?