4 ms·

As a paying user of fastmail I would like them to to focus on their mail "feature", which is sucking big time, instead of doing bells and whistles with "desktop

As a paying user of fastmail I would like them to to focus on their mail "feature", which is sucking big time, instead of doing bells and whistles with "desktop apps"

RandomBacon 1y ago
> mail "feature", which is sucking big time How so?
- jesterson 1y ago
  Spam filtering is horrible and support can't do anything about it.
  - sincarne 1y ago
    It’s been excellent for me. I recently had an issue with my Yolink notifications being marked spam and phishing. I raised it with support, they immediately escalated, and it got sorted quickly.
    - jesterson 1y ago
      Happy to know. Whats you daily mail volume?
  - RandomBacon 1y ago
    It's been good for me. The one time I sent out a mass email using another server and it arrived in my spam folder, Fastmail Customer Service gave me instructions which would allow them to look at the email and help me figure out what the issue was, but I decided not to bother and didn't use that server again.
    - jesterson 1y ago
      Happy to know. Whats you daily mail volume?
      - RandomBacon 1y ago
        15-20 and maybe 5-10 spams
        jesterson 1y ago
        That explains. Mine is around 1m+ daily and FastMail sucks at this volume.
        RandomBacon 1y ago
        > 1m+ Is that one thousand plus? (Certainly not one million plus I hope.) Either amount is pretty bad, although I suppose if you are a well-known person that people are trying to reach, that would make sense. If not, and it's a bunch of newsletters or spam, I think you should try to make better email choices. (Be more discretionary with how you give out or publish your email address(es).)
  - interloxia 1y ago
    Imho horrible is too strong. They could be better. Recently they let through a phishing attempt against their own service. It was clearly not from them (to me) and didn't have a green dot or whatever. I was surprised and a bit disappointed that I had to see it at all. I like their service.
    - jesterson 1y ago
      They used to run it smoothly and reliably for a long while, until they broke something and can't fix.

As a paying user of fastmail I would like them to to focus on their mail "feature", which is sucking big time, instead of doing bells and whistles with "desktop apps"

RandomBacon 1y ago

> mail "feature", which is sucking big time How so?

jesterson 1y ago
Spam filtering is horrible and support can't do anything about it.
- sincarne 1y ago
  It’s been excellent for me. I recently had an issue with my Yolink notifications being marked spam and phishing. I raised it with support, they immediately escalated, and it got sorted quickly.
  - jesterson 1y ago
    Happy to know. Whats you daily mail volume?
- RandomBacon 1y ago
  It's been good for me. The one time I sent out a mass email using another server and it arrived in my spam folder, Fastmail Customer Service gave me instructions which would allow them to look at the email and help me figure out what the issue was, but I decided not to bother and didn't use that server again.
  - jesterson 1y ago
    Happy to know. Whats you daily mail volume?
    - RandomBacon 1y ago
      15-20 and maybe 5-10 spams
      - jesterson 1y ago
        That explains. Mine is around 1m+ daily and FastMail sucks at this volume.
        RandomBacon 1y ago
        > 1m+ Is that one thousand plus? (Certainly not one million plus I hope.) Either amount is pretty bad, although I suppose if you are a well-known person that people are trying to reach, that would make sense. If not, and it's a bunch of newsletters or spam, I think you should try to make better email choices. (Be more discretionary with how you give out or publish your email address(es).)
- interloxia 1y ago
  Imho horrible is too strong. They could be better. Recently they let through a phishing attempt against their own service. It was clearly not from them (to me) and didn't have a green dot or whatever. I was surprised and a bit disappointed that I had to see it at all. I like their service.
  - jesterson 1y ago
    They used to run it smoothly and reliably for a long while, until they broke something and can't fix.