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User education is NOT the key. As a user I just want a train to get me from A to B, without a hassle. User education only works in complex systems, think nucle
by kirillzubovsky 14y ago
User education is NOT the key. As a user I just want a train to get me from A to B, without a hassle.
User education only works in complex systems, think nuclear power plant; that's because without education you could potentially blow up the whole planet.
Now, when it comes to trains, there has to be 0 education. Things need to function intuitively, even to someone who's never been aboard a train.
- kevinprince 14y agoI live at a station without automated barriers. If I don't tap in or tap out I get charged the maximum fare automatically. This is a good enough reason to tap correctly.