That's a pretty damn naive statement. Yes, in the end, customers are financially protected. But that doesn't make up for the hours, days or even weeks of phone

That's a pretty damn naive statement. Yes, in the end, customers are financially protected. But that doesn't make up for the hours, days or even weeks of phone calls, emails, letters, in-person visits, credit-reporting agency fixes, etc which are necessary to rectify fraud in the banking/finance industry.