I was recently setting up an online account with Charter because my wife and were having issues with the irregular nature of their paper billing. After securing

I was recently setting up an online account with Charter because my wife and were having issues with the irregular nature of their paper billing. After securing the PIN number that was only on the paper bill that they weren't sending us, I created the account with a 30 character password string that was generated and stored within Password Gorilla. Charter's webapp took the password, which was to long for them, and instead of throwing an error and telling me to choose a shorter password, it truncated it at some arbitrary position to fit their policy. Locked out! Ten minutes get to a human on the phone, another five to explain why someone would use a 30 character password and how they might go about doing it... eventually the password was reset. Good times.