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I'm always amazed at how little people will care about the customer experience for a shot at a 20k raise.
by sanex 1y ago
I'm always amazed at how little people will care about the customer experience for a shot at a 20k raise.
- neilv 1y agoIn all fairness to the MBAs, the "Customer Obsession" commandment could be interpreted multiple ways. Such a metrics-driven company will surely know something about how incentives drive outcomes.
- ROBLOX_MOMENTS 1y agoFor a metrics driven company they sure did not cite a single metric or have any data when they forced mandatory RTO without having enough office space or desks to support everyone returning while I worked there. Not sure they really care about many metrics these days.
- garciasn 1y agoThe metrics are there and they were driven by them; they just didn’t want to share what those metrics were because they wouldn’t be received well. “Our primary investors are also leveraged heavily in the commercial real estate market and they’re losing their shirts and we need their money, so…”
- ROBLOX_MOMENTS 1y agoYeah, it is just very humorous such that normally, all of us in the room are used to a specific kind of presentation, where they show metrics and why that's a good thing because all decisions MUST to be data-driven. In this particular case, it definitely "boosted productivity and was helpful" no Q&A, no data, meeting was over. And then we didn't have enough desks, outlets, and internet was slow. Lmao.
- joquarky 1y agoTry using self checkout at Whole Foods and you'll see how much they care about customer experience.