Part of what makes Apple so great is that it holds itself and the companies it does business with to a higher standard. I don't want to see that standard slip.

Part of what makes Apple so great is that it holds itself and the companies it does business with to a higher standard. I don't want to see that standard slip. Even this AT&T rep, who was obviously not very good.. could have been given some guidelines to follow that would improve the experience for everyone.