5) I'm terribly sorry you had a software failure and only had a single solitary backup of 8GB of your vital that was difficult to retrieve when Apple was clearl

5) I'm terribly sorry you had a software failure and only had a single solitary backup of 8GB of your vital that was difficult to retrieve when Apple was clearly spiking 8 petabytes of traffic in one day. Let me give another example where iCloud fails: iTunes in the Cloud and iTunes Match. I'm regularly unable to download or stream certain songs for days. I can play the rest of the album fine, but one or two songs, you cannot play nor download. Sometimes, I cannot access my matched music at all. iTunes will do an iTunes Match update, which fails for some reason, and then suddenly all songs are greyed out. Usually, a match update will only succeed after a few hours of trying. During that time I can only play music that is locally available. Match is a big mess and I will probably not renew it after a year.