I shared this recently with regard to teams cross training. I worked in tech support at a big company long ago. Tech support, sales, and engineering used to h

I shared this recently with regard to teams cross training. I worked in tech support at a big company long ago. Tech support, sales, and engineering used to have a week (for each employee) where we would leave our team and follow the other team around. It provided incredible efficiency. I now knew what sales was talking about when they called me, they understood how I worked, engineering and I got along so well they used to invite me to their team when they had lunch catered. Who didn't we need anymore? The middle managers between the groups who brokered what info each group could see, and how we communicated among groups. We solved problems before they started all on our own. The middle managers won in the end, ending the cross training, too costly they said, but I think they realized that we just didn't need them / weren't engaging them anymore...