Bugs don't matter once you have captured your userbase. Until then they matter a lot. One thing that needs to be addressed is how easy it is to build moats ar

Bugs don't matter once you have captured your userbase. Until then they matter a lot. One thing that needs to be addressed is how easy it is to build moats around your users which trap them in your ecosystem. It's great from a business perspective if you can pull it off, but it's killing innovation and making users frustrated and apathetic towards technology as a whole.