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Discord uses Zendesk (1). However in the press release they don't name the third party that was compromised, and Zendesk denies that it was their service. What
by Anduia 1y ago
Discord uses Zendesk (1). However in the press release they don't name the third party that was compromised, and Zendesk denies that it was their service.
What other third party was Discord using if not Zendesk? Who's reputation are they protecting?
[1] https://www.zendesk.fr/customer/discord/ https://www.zendesk.fr/customer/discord/
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- Draiken 1y agoI don't understand how we allow these companies to protect each other even in the face of egregious malpractice. This might even be a PR move. They fucked up and can merely say "a third party" did it. Who's gonna verify this? Unless we have whistleblowers we will never know. What a disgrace.
- buckle8017 1y agoThe wording Discord used leaves open the possibility that a ZenDesk account was compromised through no fault of ZenDesk. Kinda feels like Discord is lying by omission. Edit: Actually my bet is their support staff just sold them out.
- Mattwmaster58 1y agovx-underground claims to have communication with the group, and this post of theirs adds to the support agent theory: https://xcancel.com/vxunderground/status/1976238815665856646 https://xcancel.com/vxunderground/status/1976238815665856646 > they were able to compromise Discord Zendesk by compromising a "BPO Agent" (outsourced support). > Of course, as is tradition, it is also entirely possible they're lying
- BryantD 1y agoDo you happen to have a link to Zendesk's denial?