I disagree that customer support is the lowest bar for LLMs. Companies have been trying to reduce customer support spend for decades, and yet it still exists. W

I disagree that customer support is the lowest bar for LLMs. Companies have been trying to reduce customer support spend for decades, and yet it still exists. Why? Because the types of questions and types of callers that fall on-to the remaining customer support requests are not easy to automate. Either the question itself is a complex edge-case that requires human intervention, or the person calling wants to talk to a human and good documentation was not going to change their action.